Terms & Conditions

Last Updated: July 2026
 

Terms & Conditions

Welcome to Hawkeye Surveillance Infotech ("Hawkeye", "we", "our", or "us").

These Terms & Conditions govern your access to and use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website and services.

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Hawkeye Surveillance Infotech is associated with WeGrowBizz, Inc. Certain business operations, technology infrastructure, client communications, or service delivery may be supported through this association where appropriate.

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1. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for illegal or fraudulent activities.

• Attempt unauthorized access to our systems.

• Disrupt or interfere with website functionality.

• Upload malicious software or harmful content.

• Misrepresent your identity or organization.

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2. Services

Hawkeye provides professional remote CCTV monitoring and related security services.

The exact scope of services, monitoring protocols, pricing, response procedures, and service availability are governed by the individual agreement entered into with each client.

Information displayed on this website is provided for informational purposes only and does not constitute a legally binding service agreement.

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3. Quotes & Pricing

Any pricing displayed on this website is for general informational purposes.

Final pricing may vary depending on:

• Number of monitored locations

• Camera configuration

• Monitoring requirements

• Custom monitoring protocols

• Additional requested services

Official pricing is confirmed during consultation or within a written service agreement.

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4. Client Responsibilities

Clients are responsible for:

• Maintaining operational CCTV equipment.

• Maintaining stable internet connectivity where required.

• Providing accurate contact information.

• Updating emergency contact details when necessary.

• Maintaining client owned hardware.

• Informing Hawkeye of any changes affecting monitoring operations.

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5. Payments & No Refund Policy

All payments made to Hawkeye Surveillance Infotech are final and non refundable.

Due to the nature of our professional remote CCTV monitoring services, we do not provide refunds once services have been activated, scheduled, delivered, or performed.

Cancellation of services will prevent future billing where applicable but does not entitle the client to a refund for any previous payments.

Where applicable, clients authorize Hawkeye Surveillance Infotech or its designated payment processor to charge the payment method provided for recurring monitoring services according to the agreed billing schedule and pricing.

Clients may cancel future recurring services in accordance with their applicable service terms. Cancellation does not automatically reverse or refund charges for services already provided

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Clients experiencing service related concerns should contact our support team immediately so we can investigate and resolve legitimate issues.

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6. Billing Disputes & Chargebacks

Clients agree to contact Hawkeye Surveillance Infotech before initiating any payment dispute, chargeback, or claim with a bank, card issuer, or payment provider.

Hawkeye reserves the right to present evidence demonstrating that services were provided, including but not limited to:

• Service activation records

• Monitoring logs

• Incident reports

• Communication history

• Email correspondence

• Client onboarding records

• System activity records

• Invoices

• Service agreements

Initiating a chargeback after services have been delivered or accepted may constitute a breach of these Terms & Conditions.

Where permitted by applicable law, Hawkeye reserves the right to pursue recovery of unpaid amounts, chargeback fees, collection costs, and any other remedies available under applicable law or contract.

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7. Service Acceptance

Clients acknowledge that services are considered accepted once:

• Service activation has been completed;

• Monitoring services have commenced;

• The client continues using the services; or

• Payment has been submitted for the agreed services.

Continued use of Hawkeye's services constitutes acceptance of the services provided and the associated billing obligations.

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8. Intellectual Property

All website content including text, logos, branding, graphics, layouts, icons, designs, images, and other materials are the exclusive property of Hawkeye Surveillance Infotech unless otherwise stated.

No material may be copied, reproduced, distributed, modified, or used without prior written permission.

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9. Limitation of Liability

While Hawkeye strives to provide reliable monitoring services, we do not guarantee that every incident will be detected, prevented, or avoided.

To the fullest extent permitted by applicable law, Hawkeye shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from the use of our website or services.

Monitoring services are not a substitute for law enforcement, on site security personnel, or emergency services. Hawkeye does not guarantee prevention of theft, loss, damage, or criminal activity. Emergency situations should be reported to the appropriate emergency or law enforcement authorities.

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10. Service Availability

Hawkeye Surveillance Infotech provides remote CCTV monitoring services based on the agreed monitoring schedule and service plan. While we strive to maintain continuous service availability, temporary interruptions may occur due to maintenance, internet connectivity issues, power outages, third party service disruptions, or circumstances beyond our reasonable control.

Hawkeye shall not be responsible for interruptions or monitoring limitations caused by client owned equipment, internet service providers, power failures, camera failures, or other conditions outside Hawkeye's reasonable control.

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11. Confidentiality

Hawkeye Surveillance Infotech treats client information, CCTV footage, incident reports, and business information as confidential. We implement reasonable measures to protect confidential information and disclose it only when required to provide our services, comply with legal obligations, or with the client's authorization.

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12. Compliance With Applicable Laws

Clients are responsible for ensuring that their use of CCTV systems complies with all applicable laws and regulations in their jurisdiction. Hawkeye Surveillance Infotech provides monitoring services but does not provide legal advice regarding surveillance, privacy, or regulatory compliance.

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13. Electronic Communications

By contacting Hawkeye Surveillance Infotech or using our services, you consent to receive communications electronically, including emails, invoices, service updates, and operational notifications.

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14. SMS / Text Messaging

If you provide your phone number and consent to receive text messages from Hawkeye Surveillance Infotech, you agree to receive messages related to your inquiries, services, appointments, account, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP. You may contact us again in the future if you wish to communicate with Hawkeye Surveillance Infotech.

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15. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any written service agreement executed between Hawkeye Surveillance Infotech and the client, constitute the entire agreement regarding the use of our website and services.

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16. Third Party Services

Our website and services may utilize third party providers including hosting services, payment processors, analytics providers, communication platforms, or other technology partners.

We are not responsible for the policies or practices of third party providers.

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17. Privacy

Use of our website is also governed by our Privacy Policy.

By using our website or services, you acknowledge that you have read and accepted our Privacy Policy.

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18. Changes to These Terms

Hawkeye reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page together with the revised "Last Updated" date.

Continued use of our website or services constitutes acceptance of any updated Terms.

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19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to Hawkeye Surveillance Infotech, India, without regard to conflict of law principles. Any disputes relating to these Terms or the services provided by Hawkeye shall be subject to the applicable jurisdiction and dispute resolution provisions agreed upon in the applicable client service agreement.

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20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Hawkeye Surveillance Infotech

📧 Email: support@hawkeyeinfotech.com

🌐 Website: www.hawkeyeinfotech.com