LEGAL INFORMATION
Refund & Cancellation Policy
This Refund & Cancellation Policy explains how Hawkeye Surveillance Infotech handles cancellations, billing, refunds, and payment disputes for our remote CCTV monitoring services. Please read this policy carefully before purchasing or using our services.
Last Updated: July 2026
Refund & Cancellation Policy
Last Updated: July 2026
At Hawkeye Surveillance Infotech, we are committed to providing professional remote CCTV monitoring services with transparency and fairness. This Refund & Cancellation Policy explains how cancellations and refunds are handled for our services.
Hawkeye Surveillance Infotech is associated with WeGrowBizz, Inc. Certain business operations, technology infrastructure, client communications, or service delivery may be supported through this association where appropriate.
1. No Refund Policy
All payments made to Hawkeye Surveillance Infotech are final and non-refundable.
Due to the nature of our professional remote CCTV monitoring services, we do not provide refunds once services have been:
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Activated
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Scheduled
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Configured
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Delivered
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Performed
This policy applies to all service plans unless otherwise agreed in writing.
2. Cancellation Policy
Clients may request cancellation of their services at any time by contacting Hawkeye Surveillance Infotech.
Cancellation will prevent future billing where applicable but will not result in a refund of payments already made.
Service will remain active until the end of the current paid billing period unless otherwise agreed in writing.
3. Subscription Billing
For recurring service plans:
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Billing occurs according to the agreed billing cycle.
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Clients are responsible for cancelling their service before the next billing date if they do not wish to continue.
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Once a billing cycle has begun, charges for that billing period are non-refundable.
4. Service Issues
If you believe there has been an issue with the quality or delivery of our services, please contact our support team as soon as possible.
We will promptly investigate legitimate concerns and work with you in good faith to reach a fair resolution.
5. Billing Disputes
Before initiating a chargeback or payment dispute through your bank or payment provider, clients agree to contact Hawkeye Surveillance Infotech to allow us a reasonable opportunity to investigate and resolve the issue.
We maintain service records, monitoring logs, communication history, invoices, onboarding records, and other documentation that may be used to verify that services were provided.
6. Unauthorized Chargebacks
Initiating a chargeback after services have been activated, delivered, or accepted may constitute a breach of our Terms & Conditions.
Where permitted by applicable law, Hawkeye Surveillance Infotech reserves the right to:
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Contest invalid or fraudulent chargebacks.
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Recover outstanding balances.
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Recover applicable chargeback or collection costs.
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Suspend or terminate services until payment issues are resolved.
7. Exceptions
Refunds may only be considered where required by applicable law or where Hawkeye Surveillance Infotech determines, at its sole discretion, that a refund is appropriate under exceptional circumstances.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
8. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us.
Hawkeye Surveillance Infotech
📧 Email: info@hawkeyeinfotech.com (replace if different)
🌐 Website: www.hawkeyeinfotech.com